We accepted the charge but what the new tech did was go to att.net, click into Member Center (rather than PLease sign in here), I entred the user/pass at that logon screen instead. They wanted to charge us $180 to have a specialist resolve since it was beyond AT&T and was a so called Outlook problem. ![]() The issue happened again this morning and AT&T said it was Outlook not them. In the past, we’d keep trying new techs until someone fixed it at Comcast or AT&T. They have you reset your password at AT&T or Comcast website then go in to Outlook Tools/Account Settings and click on your email and use the same pass. ![]() ![]() They tell you it’s not their problem but with Outlook. ![]() Over 12 years we had the same issue, perhaps once or twice a year – first as Comcast customers then with AT&T.
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